Tri-State Answering Service

Don't Miss Another Important Call

About Us

At Tri-State Answering Service, we know that
people make all the difference

Our staff understand the importance of a human voice answering the phone because we started in the funeral business, where a human voice and a personal touch makes all the difference. We have a state-of-the-art computer system for answering your business phone that combines advanced technology with articulate, professionally trained telephone attendants.

You can have both: efficient, high-tech service with an effective, and often necessary, personal touch. We specialize in traditional answering service. We answer calls promptly and professionally, take completed and accurate messages and then follow our client's dispatch instructions precisely. With our well-trained staff, we are ready to assist your company with its needs.

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Our Services

Tri-State Answering Service
can help you deliver quality customer service.

Commercial Businesses
In an emergency, customers need answers immediately. If they don't get them, they will find another company. Commercial businesses, such as plumbing, heating and cooling, technology consulting and property damage, must be available 24 hours a day, seven days a week.
Funeral Homes
Answering calls for funeral homes requires special training by a caring, compassionate person. Tristate Answering Service has operators trained in funeral service protocols. These employees only work with our funeral home clients.
Medical Offices
Patients need to know they can get answers to the questions any time of the day, not just during office hours. Tristate Answering Service will be there to answer calls and route them according to your preferred instructions.
Nonprofit Organizations
Many non-profit organizations have activities after office hours or on weekends. Tristate Answering Service can give you peace of mind. We will be there to answer any emergency calls or even routine questions for your clients and volunteers.
Small Businesses
High quality customer service doesn't have to be limited to bigger companies. Small business owners can deliver that same level of service to their customers. Let the staff at Tristate Answering Service serve as your receptionist either during work hours or after hours. So, when you are meeting with a customer or giving a big sales presentation, your other customers will still receive prompt attention.
And Many More
Regardless of what you do, our operaters are trained to handle any potential questions from your customers, clients, or associates 24 hours a day, 7 days a week.

How does it work?

When you become a customer with Tristate Answering Service, we will work with you to develop a customized protocol for your business, along with a list of Frequently Asked Questions and answers.

Frequently asked questions

Tri-State Answering Service works with each of their clients with professionalism and sensitivity. Employees receive extensive training before they ever answer a call for your business.

Your calls will be handled according to the specific directions you provide. Before answering calls for any new clients, we work with you to establish guidelines for your specific business. We provide customized services that will exceed your expectations.

All calls we answer for your business are recorded for quality assurance. You may request audio copies of any conversations that take place representing your business.

Tri-State Answering Service currently works with more than 250 businesses in a wide variety of industries. Visit our Testimonials page to see what others are saying about our services.

Before beginning to answer your calls, we will work with you to clarify guidelines and procedures for your business. We will then give you a telephone number to forward your calls. (Toll free numbers are available.) You will just forward your number to our service whenever you are not available to answer calls. We will answer your calls with a customized greeting that you have provided. Call us today to start your free two-week trial.

We will be glad to provide you with a customized quote for the services your business needs. Please click on the Contact Us button and give us a few details to get started. One of our representatives will be in touch with you as soon as possible.


Toll Free Call Forwarding
Free Text Messaging
Free Email Messaging
Caller ID
Call Log Reports
Emergency Call Patching
Scheduling Services
Answer General Questions

What do people say about Tri-State Answering?

Ernie Hall
Hall Funeral Home
Hall Funeral Home is proud to say that we are extremely pleased with the professional service. They take very good detailed information and are always courteous and caring to us, as well as to our callers. I would highly recommend their service to anyone.
Gene Wood
Waugh Halley Wood Home
Tri-State Answering Service is doing a wonderful job for us. I am very impressed by the professionalism and personalization. They make the callers feel as if they have reached the funeral home, NOT the answering service.
Satisfied customers
Plan starting price

Any questions?

Reach out to Tri-State Answering by completing the contact form below.

call us

(877) 873-1087

Having trouble completing the online form? Call us at the phone number above.